NETCHAIN PRIVACY POLICY

Effective Date: [16/08/2026]
Last Updated: [16/08/2026]

Your Privacy Matters

Welcome to Netchain, a proudly South African social media and online community platform.

Netchain has been connecting people since 2009, evolving through its earlier identities, including Afroforum and Afroshub, into the platform known today as Netchain.

We understand that social networking involves information that can be personal, private and important to you.

This Privacy Policy explains how Netchain collects, uses, stores, protects and shares personal information when you use our website, applications, services, features and other digital products.

Our objective is to be transparent about how information is handled and to give users meaningful information about their privacy choices and rights.

Netchain is committed to handling personal information responsibly and taking appropriate measures to protect it against unauthorised access, misuse, loss, alteration or disclosure.

1. Who We Are

For purposes of this Privacy Policy, “Netchain”, “we”, “us” or “our” refers to the entity responsible for operating the Netchain platform.

Legal Entity: [Surepay Africa (PTY) LTD]
Trading Name: Netchain
Registration Number: [2016/0000/07]
Registered Address: [Pretoria]
Website: [www.netchain.co.za]
General Contact: [admin@netchain.co.za]
Privacy Contact: [admin@netchain.co.za]
Information Officer: [Wisan E]
Information Officer Email: [phalatech@gmail.com]

If Netchain operates through more than one legal entity, the applicable entity responsible for processing your information should be identified in the relevant service or notice.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• The Netchain website;

• Netchain mobile applications, where applicable;

• Netchain user accounts;

• Netchain communities;

• Netchain messaging services;

• Netchain business features;

• Netchain advertising services;

• Netchain customer-support services;

• Netchain promotions and campaigns;

• Other services operated by Netchain that link to this Privacy Policy.

This Policy does not necessarily apply to independent third-party websites or services that may be accessible through links on Netchain.

Those services may have their own privacy policies.

3. What Is Personal Information?

“Personal information” generally means information relating to an identifiable person.

Depending on how you use Netchain, this may include:

• Your name;

• Username;

• Email address;

• Telephone number;

• Profile photograph;

• Date of birth or age information;

• Gender information where provided;

• Location information;

• Profile biography;

• Interests;

• Posts;

• Comments;

• Photos;

• Videos;

• Audio;

• Messages;

• Community participation;

• Business information;

• Device information;

• IP address;

• Browser information;

• Login information;

• Security information;

• Usage information;

• Account preferences;

• Information you provide to customer support.

The exact information collected depends on the Netchain features you use.

4. Information You Provide Directly

You may provide personal information when you:

• Create an account;

• Complete your profile;

• Upload a profile picture;

• Create a post;

• Upload photographs or videos;

• Send messages;

• Join a community;

• Comment on content;

• Contact customer support;

• Report another user;

• Report content;

• Participate in a promotion;

• Subscribe to communications;

• Create a business profile;

• Advertise on Netchain;

• Participate in surveys;

• Otherwise interact with the Platform.

You are generally free to decide what optional information you publish on your profile.

However, some information may be required to create or maintain an account.

5. Information Collected Automatically

When you use Netchain, certain technical information may be collected automatically.

This may include:

• IP address;

• Device type;

• Operating system;

• Browser type;

• Language settings;

• Time zone;

• Screen resolution;

• Device identifiers;

• Login timestamps;

• Pages viewed;

• Features used;

• Interaction information;

• Referring websites;

• Error information;

• Performance information;

• Approximate location derived from technical information;

• Security and fraud-prevention information.

This information helps us operate, secure and improve Netchain.

6. Information About Your Activity

Netchain may collect information about how you use the Platform.

For example, we may record:

• Which features you use;

• Which pages you visit;

• Which communities you join;

• Which posts you interact with;

• Your general interaction patterns;

• Searches conducted on the Platform;

• Content you view;

• Reports you submit;

• Security events associated with your account.

We use this information to understand how Netchain is used, improve functionality, troubleshoot problems and protect the Platform.

7. Information From Other Users

Netchain may receive information about you from other users.

For example, another user may:

• Mention you in a post;

• Tag you in a photograph;

• Send you a message;

• Report your account;

• Share information with you;

• Invite you to a community.

Where another user provides information about you, Netchain may process that information where necessary to operate the Platform, provide safety features, respond to reports or comply with applicable law.

8. Information From Third Parties

Where permitted by law, Netchain may receive information from third parties.

This may include information from:

• Authentication providers;

• Security providers;

• Fraud-prevention services;

• Analytics providers;

• Advertising partners;

• Payment providers;

• Business partners;

• Publicly available sources;

• Other services that you choose to connect to Netchain.

Where information is obtained from another source, Netchain will seek to handle it in accordance with applicable privacy requirements.

9. Why We Collect Personal Information

Netchain may collect and process personal information for the following purposes.

9.1 Creating and Managing Accounts

We use information to:

• Create your account;

• Authenticate your identity;

• Maintain your profile;

• Enable login;

• Recover accounts;

• Provide account-related communications.

9.2 Providing Social Networking Services

We process information to allow users to:

• Create profiles;

• Publish content;

• Connect with other users;

• Join communities;

• Send messages;

• Comment;

• Share content;

• Interact with the Netchain community.

9.3 Personalising the Experience

Where permitted, we may use information to:

• Recommend communities;

• Suggest relevant content;

• Improve search results;

• Personalise features;

• Recommend connections;

• Improve the user experience.

Personalisation should be implemented in accordance with applicable law and Netchain's privacy controls.

10. Platform Security

We use information to protect Netchain and its users.

Security processing may include:

• Detecting suspicious logins;

• Detecting compromised accounts;

• Preventing fraud;

• Detecting spam;

• Detecting malicious activity;

• Protecting infrastructure;

• Investigating security incidents;

• Preventing unauthorised access;

• Protecting users from scams.

Security is an ongoing process, and Netchain will continue to improve its technical and organisational safeguards.

11. Content Moderation and Safety

Netchain may process information to:

• Investigate reports;

• Detect harmful activity;

• Enforce Community Standards;

• Prevent abuse;

• Investigate fraud;

• Protect children;

• Respond to legal requests;

• Protect the safety of users.

Moderation may involve automated tools and/or human review depending on the nature of the issue.

Where applicable law provides users with rights relating to automated decision-making or profiling, Netchain will provide appropriate information and safeguards.

12. Communications

Netchain may use your contact information to send:

• Account notifications;

• Security alerts;

• Password-reset messages;

• Service announcements;

• Policy updates;

• Important legal notices;

• Support responses;

• Other essential communications.

Where permitted by law, Netchain may also send promotional or marketing communications.

Marketing communications should provide an appropriate way to unsubscribe or manage communication preferences.

13. Marketing

Netchain may use personal information for direct marketing where permitted by applicable law.

Marketing may include information about:

• Netchain products;

• New features;

• Events;

• Promotions;

• Business services;

• Advertising opportunities;

• Other Netchain-related offerings.

Where consent is required, Netchain will seek consent in an appropriate manner.

You may opt out of marketing communications where applicable.

Opting out of marketing does not necessarily stop essential service or security communications.

14. Cookies and Similar Technologies

Netchain may use cookies and similar technologies.

Cookies may help us:

• Keep users logged in;

• Remember preferences;

• Improve performance;

• Understand website usage;

• Detect security threats;

• Measure traffic;

• Improve services;

• Support advertising and analytics where applicable.

Cookies may be:

• Essential;

• Functional;

• Analytics-related;

• Advertising-related.

Where required by law, Netchain will provide appropriate cookie choices and information.

15. Essential Cookies

Some cookies may be necessary for Netchain to function.

They may support:

• Authentication;

• Account security;

• Session management;

• Website functionality;

• Fraud prevention.

These cookies may not be optional because disabling them could prevent parts of the Platform from functioning properly.

16. Analytics

Netchain may use analytics technologies to understand how people use the Platform.

Analytics may help us understand:

• Number of visitors;

• Popular features;

• Technical errors;

• Performance;

• General usage trends;

• How users navigate the Platform.

Where third-party analytics services are used, their processing may also be governed by their own privacy policies.

Actual analytics providers should be listed here before publication.

17. Advertising

Netchain may display advertising.

Where advertising services are used, information may be processed to:

• Deliver advertisements;

• Measure advertising performance;

• Prevent advertising fraud;

• Limit repetitive advertising;

• Understand general audience characteristics;

• Improve advertising relevance.

Netchain should clearly identify third-party advertising partners that receive personal information or use tracking technologies, where applicable.

Advertising partners: [Insert actual providers]

18. Personalised Advertising

Where permitted by law, Netchain or its advertising partners may use information to make advertisements more relevant.

Depending on applicable law and the technologies used, this may involve information such as:

• General interests;

• Device information;

• General location;

• Interaction with advertisements;

• Website activity.

Netchain will not describe a particular advertising practice as occurring unless that practice is actually implemented.

19. Messages and Private Communications

Netchain may provide private messaging functionality.

Messages are intended to provide private communication between users, subject to:

• Security requirements;

• Legal obligations;

• Abuse reports;

• Safety investigations;

• Technical operation;

• Applicable law.

Netchain does not claim that communications are immune from all access under every circumstance.

Where technically and legally appropriate, access to private communications should be restricted to authorised circumstances.

20. Photos, Videos and Other Media

When you upload photographs, videos, audio or other media, Netchain processes that information to provide the features you have requested.

Depending on your privacy settings, content may be visible to:

• The public;

• Your connections;

• Members of a community;

• Specific users;

• Other audiences selected through available privacy controls.

Users should carefully consider what information they publish.

21. Location Information

Netchain may process location-related information where you choose to provide it or where necessary for certain technical or security purposes.

Location information may include:

• Location you voluntarily add to your profile;

• Location attached to content;

• Approximate location derived from IP address;

• Location information provided through a device feature where you grant permission.

Netchain will not claim to collect precise GPS location unless the Platform actually requests and receives such information.

Users should review their device and Netchain privacy settings before enabling location features.

22. Sensitive Personal Information

Certain types of information may receive additional protection under applicable law.

Depending on the jurisdiction, sensitive information may include information relating to:

• Health;

• Biometric information;

• Religious beliefs;

• Political opinions;

• Sexual orientation;

• Racial or ethnic origin;

• Criminal information;

• Children's information.

Users should avoid voluntarily publishing sensitive information unless they are comfortable with the applicable audience seeing it.

Netchain will process sensitive information only where permitted or required by applicable law and for appropriate purposes.

23. Children's Privacy

Netchain takes children's privacy and safety seriously.

Netchain does not knowingly collect or process children's personal information in circumstances where doing so would violate applicable law.

Age requirements may vary depending on jurisdiction and applicable law.

Where parental or guardian consent is legally required, Netchain may implement appropriate consent mechanisms.

Parents or guardians who believe that a child has provided personal information improperly should contact Netchain.

24. How We Use Personal Information Legally

Depending on the circumstances, Netchain may rely on different legal grounds or lawful bases for processing information.

These may include:

• Providing the service requested by the user;

• Performing contractual obligations;

• Compliance with legal obligations;

• Protecting users and Netchain;

• Legitimate interests where applicable;

• Consent where required;

• Other lawful grounds permitted by applicable law.

The appropriate legal basis depends on the specific processing activity and jurisdiction.

For users subject to GDPR, Netchain will identify the applicable lawful basis where required.

25. Data Minimisation

Netchain aims to collect information that is relevant and reasonably necessary for the purposes for which it is processed.

We do not intend to collect unlimited personal information simply because it is technically possible.

This principle is consistent with internationally recognised data-protection principles concerning purpose limitation and data minimisation.

26. Accuracy of Information

We aim to keep personal information accurate and appropriately up to date.

Users should update their account information when necessary.

If you believe Netchain holds inaccurate information about you, you may contact us or use available account-editing functionality.

27. Who May Receive Personal Information?

Netchain may disclose personal information to appropriate recipients where necessary and lawful.

These may include:

• Service providers;

• Hosting providers;

• Cloud infrastructure providers;

• Security providers;

• Analytics providers;

• Customer-support providers;

• Payment processors;

• Advertising providers;

• Professional advisers;

• Auditors;

• Legal advisers;

• Regulators;

• Government authorities;

• Law-enforcement agencies where legally required;

• Companies involved in a merger, acquisition or restructuring.

Netchain does not sell personal information simply because a user creates an account.

Where Netchain participates in advertising or other commercial activities involving data, the applicable practices should be explained clearly in this Privacy Policy.

28. Service Providers

Netchain may use third-party service providers to operate parts of the Platform.

Examples may include:

• Cloud hosting;

• Database services;

• Email delivery;

• SMS delivery;

• Security;

• Fraud prevention;

• Analytics;

• Customer support;

• Payment processing;

• Content delivery networks;

• Backup services.

Service providers should only receive information appropriate to the services they provide and should be subject to appropriate contractual and legal requirements where applicable.

29. International Data Transfers

Although Netchain is South African, some technology providers may operate in other countries.

As a result, personal information may potentially be processed or stored outside South Africa.

Where applicable law regulates international transfers of personal information, Netchain will take appropriate steps to comply with those requirements.

For users subject to GDPR, Netchain will apply appropriate safeguards where personal information is transferred outside the European Economic Area, where required.

30. Data Security

Netchain takes reasonable and appropriate technical and organisational measures designed to protect personal information.

Security measures may include:

• Access controls;

• Authentication;

• Encryption where appropriate;

• Secure communications;

• Monitoring;

• Logging;

• Backups;

• Security testing;

• Vulnerability management;

• Incident response;

• Employee or contractor confidentiality requirements;

• Restricted access to personal information.

The exact security measures may change as technology and risks evolve.

31. No Absolute Security Guarantee

Although Netchain takes security seriously, no internet service can guarantee that personal information will always be completely secure.

Cybersecurity risks can include:

• Hacking;

• Malware;

• Phishing;

• Credential theft;

• Account compromise;

• Human error;

• Technical failures;

• Unauthorised access.

Users should also take reasonable precautions to protect their accounts.

32. Data Breaches

If Netchain becomes aware of a security incident involving personal information, we will assess the incident and take appropriate action in accordance with applicable law.

Depending on the circumstances, this may include:

• Containing the incident;

• Investigating the cause;

• Restoring affected systems;

• Assessing the potential impact;

• Notifying appropriate authorities;

• Notifying affected users where legally required or otherwise appropriate;

• Implementing measures to prevent recurrence.

33. Data Retention

Netchain will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The type of information;

• The purpose for processing;

• Whether the account remains active;

• Legal obligations;

• Security requirements;

• Dispute resolution;

• Fraud prevention;

• Regulatory requirements;

• Backup systems.

Netchain should maintain internal retention schedules identifying appropriate retention periods for different categories of information.

34. Account Deletion

Users may request deletion of their Netchain account through available account settings or by contacting Netchain.

When an account is deleted, Netchain will take appropriate steps to delete or anonymise personal information that is no longer required, subject to legal, security and legitimate retention requirements.

Some information may remain temporarily in backups or be retained where required by law.

35. Data Deletion Does Not Always Mean Immediate Erasure

Certain information may need to be retained after an account is deleted.

Examples may include information required for:

• Legal compliance;

• Fraud prevention;

• Security investigations;

• Financial records;

• Dispute resolution;

• Enforcement of legal rights;

• Protection of other users.

Where information is retained, Netchain will seek to limit its use to the relevant purpose.

36. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include:

Right to Be Informed

You may have the right to understand how your personal information is collected and used.

Right of Access

You may request information about personal information Netchain holds about you.

Right to Correction

You may request correction of inaccurate or incomplete information.

Right to Deletion

In certain circumstances, you may request deletion of your personal information.

Right to Restriction

In certain circumstances, you may request that processing of your information be restricted.

Right to Object

You may have the right to object to certain processing activities, including certain forms of direct marketing.

Right to Data Portability

Where applicable, you may request your personal information in a structured and commonly used format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent subject to applicable law.

Right to Lodge a Complaint

You may have the right to complain to the relevant data-protection authority.

These rights vary by jurisdiction and are subject to legal exceptions.

GDPR, for example, recognises rights including access, rectification, erasure, restriction, portability and objection in applicable circumstances.

37. Exercising Your Privacy Rights

To exercise a privacy right, contact:

Privacy Email: [Insert Privacy Email]

Your request should provide enough information for Netchain to understand what you are requesting.

For security reasons, we may need to verify your identity before releasing, changing or deleting personal information.

Netchain will handle requests within the time periods required by applicable law.

38. Fees for Privacy Requests

Where applicable law provides that privacy requests must be handled free of charge, Netchain will comply.

Where law permits a reasonable administrative fee for certain repetitive, excessive or manifestly unfounded requests, Netchain may apply such a fee where legally permitted.

39. Automated Decision-Making and Profiling

Netchain may use automated technologies for purposes such as:

• Spam detection;

• Fraud prevention;

• Security;

• Content recommendations;

• Search ranking;

• Personalisation;

• Advertising measurement.

Where automated decision-making produces legally significant or similarly significant effects and applicable law provides specific rights, Netchain will provide the safeguards and information required by that law.

40. Artificial Intelligence

Netchain may introduce artificial-intelligence technologies in the future or may use third-party AI services.

Potential uses may include:

• Spam detection;

• Safety systems;

• Content recommendations;

• Search;

• Customer support;

• Security;

• Platform optimisation.

Where AI technologies process personal information, Netchain will seek to apply appropriate privacy, security and legal safeguards.

If a particular AI system makes decisions with significant effects on users, applicable legal requirements will be considered.

41. Third-Party Social Login

If Netchain allows users to register or log in through another platform, such as a third-party authentication provider, Netchain may receive information from that provider according to the permissions granted and the provider's applicable policies.

Users should review the privacy policy of the third-party service.

42. Social Sharing

Netchain may provide tools that allow content to be shared with other platforms.

When you share information with an external platform, that platform may process your information under its own privacy policy.

Netchain does not control the privacy practices of independent third parties.

43. Public Information

Information that you deliberately make public on Netchain may be accessible to other users or, depending on your settings, to people outside Netchain.

Examples may include:

• Public profile information;

• Public posts;

• Public photographs;

• Public comments;

• Public business information;

• Public community content.

Users should carefully consider whether they want information to be publicly available before publishing it.

44. Privacy Settings

Where Netchain provides privacy controls, users may be able to control:

• Who can view their profile;

• Who can contact them;

• Who can see their posts;

• Who can interact with their content;

• Whether certain information is displayed publicly;

• Other account visibility settings.

Netchain may change or expand privacy controls as the Platform develops.

45. Data About Other People

If you upload information about another person to Netchain, you should ensure that you have the appropriate legal basis or permission to do so where required.

Do not publish another person's private information simply because you have access to it.

Examples include:

• Telephone numbers;

• Private addresses;

• Identity documents;

• Financial information;

• Private photographs;

• Private messages;

• Passwords;

• Authentication codes.

46. Financial and Payment Information

If Netchain provides paid services, advertising, subscriptions or other transactions, payment information may be processed by Netchain and/or third-party payment providers.

Where possible, sensitive payment information should be handled by specialised payment processors.

Netchain should identify its actual payment providers before publication of this Privacy Policy.

Payment Providers: [Insert Actual Providers]

47. Business and Advertiser Information

If you create a business profile or advertise on Netchain, we may process information such as:

• Business name;

• Business address;

• Business telephone number;

• Business email;

• Website;

• Business category;

• Advertising preferences;

• Billing information;

• Campaign information;

• Performance information.

Business users are responsible for ensuring that information they publish about customers or other individuals is lawful.

48. Customer Support

When you contact Netchain support, we may collect:

• Your name;

• Account information;

• Contact information;

• Device information;

• Description of your issue;

• Screenshots;

• Technical information;

• Other information you voluntarily provide.

We use this information to respond to your request and improve support services.

49. Fraud Prevention

Netchain may process technical and account information to detect:

• Fake accounts;

• Account takeover;

• Spam;

• Phishing;

• Fraudulent transactions;

• Malicious activity;

• Coordinated abuse.

This may involve automated systems and human review.

50. Law Enforcement and Legal Requests

Netchain may disclose information where required or permitted by applicable law.

Examples may include:

• Valid court orders;

• Legal processes;

• Regulatory requirements;

• Law-enforcement requests;

• Protection of users;

• Investigation of serious unlawful activity;

• Protection of Netchain's legal rights.

Netchain will seek to assess requests appropriately and comply with applicable legal requirements.

51. Corporate Transactions

If Netchain is involved in:

• A merger;

• Acquisition;

• Sale of assets;

• Corporate restructuring;

• Investment;

• Reorganisation;

personal information may be transferred as part of the transaction where legally permitted.

Where required, appropriate safeguards and notices will be provided.

52. Data of Deceased Users

Where applicable, Netchain may have procedures for handling accounts belonging to deceased users.

Requests may require appropriate documentation and identity verification.

The treatment of such accounts may depend on applicable law and Netchain's policies.

53. Security of Children and Vulnerable Users

Netchain may implement additional safeguards designed to protect children and vulnerable users.

These may include:

• Reporting tools;

• Account restrictions;

• Safety education;

• Automated detection;

• Human review;

• Cooperation with appropriate authorities where required.

54. Do Not Share Your Password

Netchain will not normally ask you to provide your password through an unsolicited message.

You should never provide:

• Your password;

• One-time authentication codes;

• Banking PINs;

• Security answers;

• Recovery codes;

to another user.

If you receive a suspicious request claiming to be from Netchain, report it through official support channels.

55. Phishing and Fake Netchain Accounts

Criminals may attempt to impersonate Netchain.

Be cautious of messages asking you to:

• Click suspicious links;

• Pay money;

• Provide passwords;

• Provide verification codes;

• Download unknown software;

• Provide identity documents.

Netchain will never ask users to provide sensitive account credentials through an unofficial channel.

56. Data Protection by Design

Netchain aims to consider privacy and security when developing new products and features.

This may include:

• Limiting unnecessary data collection;

• Access controls;

• Privacy settings;

• Security testing;

• Data retention controls;

• User transparency;

• Appropriate technical safeguards.

International data-protection principles emphasise privacy, security, purpose limitation and accountability as core elements of responsible data processing.

57. Privacy by Default

Where appropriate, Netchain aims to provide privacy-conscious default settings.

However, some social networking functionality requires information to be visible to other users.

Users should review their privacy settings and select the audience appropriate for their content.

58. Changes to This Privacy Policy

Netchain may update this Privacy Policy from time to time.

Reasons for updates may include:

• New features;

• Changes in technology;

• Changes in law;

• Changes to third-party services;

• Changes in business operations;

• Improvements to transparency.

The latest version will be published on the Netchain website.

The “Last Updated” date will indicate when the Policy was most recently changed.

Where legally required, Netchain will provide additional notice of material changes.

59. International Privacy Standards

Netchain is based in South Africa and seeks to comply with applicable South African privacy requirements.

Where Netchain processes information belonging to individuals in other jurisdictions, additional privacy laws may apply.

These may include, where applicable:

• The South African Protection of Personal Information Act;

• The European Union General Data Protection Regulation;

• UK data-protection legislation;

• Other applicable national or regional privacy laws.

International privacy laws can impose different requirements depending on where a user is located and how Netchain operates.

Netchain will seek to apply appropriate protections where required.

60. South African Privacy Framework

Netchain recognises the importance of the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

The South African Information Regulator describes POPIA as legislation intended to promote the protection of personal information processed by public and private bodies and to establish minimum requirements for lawful processing.

Netchain's internal privacy procedures should be designed to support applicable requirements concerning:

• Accountability;

• Processing limitation;

• Purpose specification;

• Further processing limitation;

• Information quality;

• Openness;

• Security safeguards;

• Data-subject participation.

61. GDPR-Style Transparency

Where GDPR applies to Netchain processing, this Privacy Policy is intended to provide the types of information users should expect to receive regarding:

• The identity of the organisation;

• Purposes of processing;

• Categories of personal information;

• Legal bases;

• Retention;

• Recipients;

• International transfers;

• User rights;

• Complaint rights;

• Automated decision-making where applicable.

The European Commission states that privacy information should be provided in a concise, transparent, intelligible and easily accessible form using clear language.

62. Complaints

If you have concerns about how Netchain handles your personal information, please contact us first.

Privacy Complaints:
[Insert Privacy Email]

We will investigate complaints in accordance with applicable procedures and legal requirements.

Where applicable, you may also have the right to complain to the relevant data-protection authority.

For South African matters, the relevant regulator is the Information Regulator of South Africa.

63. Information Regulator

Where applicable, individuals may contact the South African Information Regulator regarding personal-information protection matters.

Information Regulator of South Africa

Official website: Information Regulator of South Africa

Netchain should provide its own privacy-contact process before directing users to the regulator.

64. Contact Us About Privacy

If you have questions about this Privacy Policy or your personal information, contact:

Netchain Privacy Team

Privacy Email: [Insert Privacy Email]

Information Officer: [Insert Name]

Information Officer Email: [Insert Email]

Postal Address: [Insert Address]

Physical Address: [Insert Address]

Website: [Insert Website]

65. Privacy Requests

For privacy-related requests, please include:

• Your Netchain username;

• Email address associated with your account;

• Description of your request;

• Any relevant supporting information.

For security reasons, Netchain may request additional information to verify your identity.

66. Our Privacy Commitment

Netchain was built on the principle of connecting people.

As our community has grown from its beginnings in 2009, through Afroforum and Afroshub, to more than 100,000 users, we recognise that protecting our community's personal information is one of our most important responsibilities.

We therefore aim to:

Collect responsibly.

Use information transparently.

Protect information appropriately.

Respect user choices.

Improve security continuously.

Respond responsibly to privacy concerns.

Comply with applicable privacy laws.

Build trust with our community.

67. Our Privacy Promise

We cannot promise that any internet service can eliminate every possible security risk.

However, Netchain is committed to continuously improving the way personal information is handled and protected.

We believe privacy should not be an afterthought.

It should be part of the foundation on which Netchain is built.

Your information matters.

Your privacy matters.

Your trust matters.

Netchain — Connecting People. Building Community. Protecting Your Privacy.

68. Quick Privacy Summary

For users who want a simple explanation:

What information do we collect?

Information needed to operate your account and provide Netchain services, together with certain technical and usage information.

Why do we collect it?

To provide the Platform, protect users, improve Netchain, communicate with you and comply with applicable law.

Do we sell your personal information?

Netchain should not state that it “never sells personal information” unless its actual business practices support that statement. The final policy should accurately describe any advertising, data-sharing or commercialisation model.

Is my information secure?

Netchain uses appropriate security measures designed to protect personal information, but no internet service can guarantee absolute security.

Can I delete my account?

You may request account deletion through available account settings or Netchain's support process, subject to applicable legal and security retention requirements.

Can I request a copy of my information?

Where applicable law gives you an access right, you may request access to personal information Netchain holds about you.

Can I correct my information?

Yes, where applicable, you can update account information or request correction of inaccurate information.

Can I object to marketing?

Where applicable, you can opt out of promotional communications.

Who do I contact about privacy?

Privacy Email: [admin@bundas.co.za]

69. Effective Date

This Privacy Policy is effective from:

[16/08/2026]

Last Updated: [16/08/2026]

By using Netchain after the effective date, you acknowledge that you have been provided with this Privacy Policy, subject to your rights under applicable law.

Netchain

Connecting South Africa. Connecting People. Building Community.

From Afroforum, to Afroshub, to Netchain.

Since 2009.

100,000+ Users and Growing.

Your Network. Your Community. Your Netchain.